About Us
Since 2017
Family Thai Spa began its journey in 2017, with our very first outlet opening in Desa Tebrau, Johor Bahru.
What started as a single neighbourhood spa was built with a simple belief — to provide professional massage services, a comfortable environment and sincere hospitality at an accessible price.
From Desa Tebrau, we slowly built the trust of our customers, strengthened our team and laid the foundation for what Family Thai Spa would become today.
MCO
When the COVID-19 Movement Control Order (MCO) began, the spa industry faced one of its most difficult periods. With operations heavily affected, Family Thai Spa also had to make painful decisions, including the closure of one of our outlets in Pelangi.
It was a difficult chapter for the business, but giving up was never the choice.
Despite the uncertainty, our founder chose to hold on, support the team and keep Family Thai Spa moving forward. Step by step, the business rebuilt after the MCO period and continued to grow.
That experience became an important part of our story — a reminder that Family Thai Spa was built not only through growth, but also through resilience, persistence and the determination to keep going even during the hardest times.
Frequently Asked Questions （FAQ）
Do I need to make a reservation, or do you accept walk-ins?
Both reservations and walk-ins are welcome at Family Thai Spa. However, we recommend making a reservation in advance, especially during weekends and peak hours, to ensure your preferred time and treatment are available.
How do I make a booking?
You can make a booking by contacting your preferred Family Thai Spa branch directly via WhatsApp or phone. Simply let us know your preferred date, time, treatment and number of guests, and our team will assist you with the reservation.
Which massage or treatment should I choose?
It depends on what you’re looking for. If you’re unsure which massage or treatment is right for you, simply let our team know your preferences, areas of tension and preferred pressure level. We’ll be happy to recommend a suitable option for you.
What should I expect during my first visit?
On your first visit, our team will welcome you and confirm your selected treatment, preferred pressure level and any areas you would like us to focus on or avoid. You’ll then be guided to the appropriate treatment area so you can relax and enjoy your session comfortably.
How early should I arrive?
We recommend arriving around 10–15 minutes before your appointment. This gives you enough time to check in, confirm your treatment preferences and get settled comfortably before your session begins.
Can I choose a male or female therapist?
Yes. You may request a male or female therapist when making your booking. We’ll do our best to accommodate your preference, subject to therapist availability at your selected branch and appointment time.
Can I request a specific therapist?
Yes. You may request a specific therapist when making your booking. We’ll do our best to arrange your preferred therapist, subject to their availability at your selected branch and appointment time.
Can I choose the massage pressure?
Yes. You can let your therapist know your preferred pressure level, whether you prefer light, medium or firm pressure. Feel free to speak up at any time during your session so the pressure can be adjusted for your comfort.
Do I need to remove my clothes for the massage?
It depends on the type of massage you choose. For some treatments, you may be asked to change into comfortable clothing or remove certain items of clothing. Your privacy and comfort are always respected, and proper draping will be provided throughout the session.
Is my privacy maintained during the treatment?
Yes. Your privacy and comfort are important to us. Our therapists follow proper draping practices and only uncover the area being treated when necessary. We also aim to provide a respectful and comfortable environment throughout your session.